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Frequently Asked Questions (FAQ) – Bistrev Dental
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Frequently Asked Questions

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  • Q: What services does Bistrev Dental Clinic and Laboratory offer?
    A: As a full-service dental clinic, we offer our patients a comprehensive range of services from checkups and cleanings, to production and fitting of retainers and guards, all the way to complex surgeries such as sinus lifts. Our team is prepared to treat your every dental need. Click here for a detailed overview of the services and products that we offer our patients. A: For dentists and dental laboratories, we offer full CAD/CAM services using a wide range of materials, as well as 3D printing services. Working closely with world-renowned companies like 3Shape, exocad, and ZFX, we are equipped to work with physical and digital models with the help of our state-of-the-art 3D equipment and software. For a detailed list of our products and services, click here if you are a dentist, or here if you are a laboratory.
  • Q: How can I schedule an appointment, and what information do I need to provide?
    A: As a patient, you can schedule an appointment through our Online Patient Portal. On this page you can learn more on how to book an appointment with us. Alternatively, you can Contact Us.
  • Q: Where is the clinic/lab located and where can I park?
    A: Our clinic is attractively situated on Boulevard Bulgaria, just minutes from Mall of Bulgaria, across from the stunning green “Motopista” park. With multiple bus stops and street car stations nearby, as well as parking all around the block (including a dedicated paid parking lot), Bistrev Dental Clinic and Laboratory is highly accessible to every kind of commuter. Our exact address is Blvd. “Bulgaria” № 60, Vh. B, Et. 6, 1680, Sofia, Bulgaria. You can find more information here.
  • Q: When are the Clinic’s/Lab’s hours of operation?
    A: For patients, the clinic is operational between 10:00 and 18:00. Walk-ins are welcome between 10:00 and 17:00. A: For professionals, such as dentists and dental labs, our laboratory is operational between 8:30 and 17:30.
  • Q: As a patient, what should I expect during my first visit to the clinic?
    A: As a patient of Bistrev Dental Clinic & Laboratory, your oral health and comfort are our top priorities. Our friendly administrative staff will be happy to introduce you to the clinic’s environment.
  • Q: Are there financing options or payment plans available for my treatment?
    A: Please Contact Us for more information on available payment plans.
  • Q: Can I schedule my appointment online?
    A: Yes, through our Online Patient Portal, you are able to book online appointments, once you login with your email and password that you created. Here you can also schedule your first, or, if you’re a returning patient; any successive appointments.
  • Q: How does the clinic ensure the safety and sterilization of dental instruments and equipment?
    A: At Bistrev Dental Clinic & Laboratory, ensuring the safety and sterilization of dental instruments and equipment is of utmost importance. Here’s how we maintain the highest standards of hygiene and patient safety:
      • Sterilization Protocols: We adhere to strict sterilization protocols that meet or exceed the guidelines set by health authorities. All instruments are thoroughly cleaned and sterilized after each use.
      • Advanced Autoclaving: Instruments are autoclaved using high-pressure steam to eliminate all forms of microbial life, including spores.
      • Disposable Materials: Whenever possible, we use disposable materials to prevent cross-contamination between patients.
      • Staff Training: Our staff is extensively trained in infection control practices and stays updated with the latest techniques and regulations.
      • Clean Environment: The clinic is designed with non-porous surfaces to allow for effective cleaning and disinfection.
      • Personal Protective Equipment (PPE): Dentists, hygienists, and assistants wear appropriate PPE, including gloves, masks, eyewear, and gowns, to protect themselves and patients.
      • Patient Education: We educate our patients on the measures taken for their safety and the importance of infection control.
    By implementing these measures, Bistrev Dental Clinic & Laboratory ensures that every visit is safe, hygienic, and worry-free for our patients.
  • Q: Can I request a specific dentist or specialist for my treatment?
    A: While preliminary examination and intake is based on the availability of the dentists in the clinic, patients may be referred to another dentist for more specialized treatment at the discretion of the primary dentist. If a patient is externally referred to a specific dentist in our clinic, then our dentist will become the primary health practitioner.
  • Q: I am anxious about my dental procedure. What can I do?
    A: At Bistrev Dental Clinic & Laboratory, we understand that dental visits can be a source of anxiety for some patients. To ensure a comfortable and stress-free experience, we offer sedation dentistry options. Additionally, our expert staff would be more than happy to offer relaxation techniques and refer you to online services for anxiety relief. Our clinic is equipped with a private recovery room, should you need some time to relax and recover. For more information, click here.
  • Q: How can I provide feedback about my experience at the clinic or lab?
    A: We greatly appreciate your feedback. A survey is automatically forwarded to your email inbox upon completion of your treatment at Bistrev Dental Clinic & Laboratory. Alternatively, patients and professionals alike can review us here.
  • Q: Can I subscribe to receive clinic or laboratory newsletters or updates?
    A: Yes, free newsletter subscriptions are available! When subscribing to our newsletter, you have the choice to receive updates on promotional offers, updates to educational courses or events, and more! Click here to learn more.
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